Return policy
1. Service trial and satisfaction guaranteeWe offer a free trial period for customers to fully experience product features and evaluate suitability. After the official subscription, we are committed to providing customers with high quality services to ensure that every user is satisfied.
2. The service is cancelled Customers can request to cancel their subscription at any time. Cancellation requests need to be submitted via the "Unsubscribe" option in the customer account, or contact the Customer Support team directly and we will assist with the process.
3. Refund conditions For annual customers, if the subscription is cancelled during the service period, the unused remaining service fee will be refunded in accordance with the specific policy. Monthly subscriptions are usually not refundable because they are already active on a monthly service cycle. Please refer to the Refund Policy in your account for details.
4. Data processing Before canceling the service, the customer can export all the data in the platform. Data will be retained for a period of time after account cancellation, ensuring that customers have sufficient time to back up their information. 5. Exceptions If service is interrupted due to system failure or force majeure, we will do our best to restore service and provide compensation to affected users, please consult the customer support team for details. 6. Customer support If you have any questions when requesting a cancellation or understanding the refund policy, you can contact the support team at any time and we will be happy to assist.